Please access and read our policy. This policy outlines how our school receives, investigates, and resolves complaints from individuals who are not employed by the school. Its purpose is to:

• Provide a clear and accessible process
• Encourage early resolution wherever possible
• Ensure complaints are handled fairly, thoroughly, and without bias
• Support positive relationships between the school and its community

This policy is investigatory, not adversarial, and aims to resolve concerns efficiently while promoting reconciliation and learning.

Statutory Requirements

Our policy meets statutory and regulatory requirements, including:

• Section 29 of the Education Act 2002, which requires schools to have and make available a procedure for handling all complaints relating to:
  • The school, and
  • Any community facilities or services the school provides
• Department for Education (DfE) guidance on school complaints procedures, including:
  • The DfE model complaints procedure
  • The DfE model procedure for handling unreasonable complaints
• The Early Years Foundation Stage (EYFS) statutory framework, specifically the requirements for:
  • Handling concerns and complaints about the school’s fulfilment of EYFS learning and welfare standards